Privacy Policy

INSANE AUTOMOTIVE LTD

PRIVACY POLICY

Updated 15th January 2023

Insane Automotive Ltd is committed to respecting customer privacy and protecting personal data. This privacy policy outlines how we collect, process and protect your personal data as a visitor of our website and as a customer. It also provides information on your privacy rights and how the law protects you.

Our Data Controller: Matthew Taylor (Director) is responsible for your personal data, collectively referred to as ‘The Company’, ‘us’ or ‘we’ in the following privacy policy.

1. Our Contact Details

Insane Automotive Ltd

21 Moderna Way, Mytholmroyd, Hebden Bridge HX7 5QQ

workshop@insaneautomotive.co.uk

2. The Type of Personal Information We Collect
Personal information or data means any information about an individual which allows them to be identified. It does not include anonymised data or information. We currently collect the following information from our customers;

· Personal identifiers; including name, surname and date of birth

· Contact information; including billing address, correspondence address, email addresses and phone numbers

· Vehicle registration numbers of any vehicles on which we’ve been asked to work on

· Financial data; including bank account details and payment card details

· Technical data; including IP address, location and device information

· We do not collect any Special Categories of personal data or any information relating to criminal convictions

3. How we Collect Your Data

We use various data collection methods, including;

Direct interaction – correspondence with us by post, phone, email, web form or social media for one or more of the following reasons;

· Contacting us to discuss products or services

· Providing us with feedback, either directly or via a 3rd party (e.g. Google or Trustpilot)

· Subscribing to any mailing list

· Enter a competition or customer survey

Through 3rd Parties;

· Technical data from web hosts and search engines

· Publicly held information or records – e.g. Companies House

· Transactional data from payment and delivery services

4. How we use Your Data

We will use your data in the following ways;

· The provision of goods and services, either as a prospective or existing customer on a contractual basis

· Processing payment for our services

· Our own marketing purposes – you may occasionally receive communications from us if you’ve contacted us previously or used our services and have not opted out of receiving marketing communications.

We will not pass or sell on any personal information to 3rd parties without your explicit consent.

5. How we Store and Retain Your Data

We have put in place appropriate physical and digital security measures to prevent the unauthorised access, accidental disclosure or loss of your personal data. We limit the access of your personal data to those employees who have a direct use requirement. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any reporting, legal or accounting requirements.

6. Your Data Protection Rights

Under data protection law, you have rights including:

· Your right of access - You have the right to ask us for copies of your personal information.

· Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

· Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

· Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

· Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

· You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at workshop@insaneautomotive.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at workshop@insaneautomotive.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk